PRESENTATION A SOCIAL INVESTMENT AGENCY
"Housing Association’s are under pressure to make cost savings wherever possible, so when we came to choosing a security company, it was important to find the organisation that could deliver on its promises.
IMG Security Impressed us from the outset by adopting a different approach when considering our requirements. Since appointing them in 2002 IMG’S proactive approach has helped us improve our customer services and security.
Perhaps most important is IMG’S reliability and flexibility. Their management team, mobile supervisor and account manager all share the same proactive approach to customer service. When the inevitable problems do arise, they are dealt with quickly and without fuss. That’s Important to me”.
Senior Customer Services Manager
CORPORATE SERVICES DEPARTMENT
LONDON BOROUGH OF MERTON
IMG Security Ltd were successful in being awarded the contract for the provision of security within the Civic Centre public area in the London Borough of Merton nearly four years ago. The company was chosen based on price, quality assurance and a record of responsive action to customer's needs. During this time they have maintained a permanent presence, ensuring no breaks in service, and arranging suitable and qualified cover throughout.
I have been extremely pleased with the level of customer service they provide and the fact that they try, wherever possible, to sustain the same personnel on site ensures consistency.
Regular feedback and liaison meetings provide an ideal opportunity for them to meet our demands. I would definitely consider using IMG Security again for any other relevant work.
